Privacy Policy

1. Introduction

Welcome to FlourFlame ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. This policy applies to all information collected through our website (flourflame.com) and any related services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the website, but may include the following:

• Contact Information: Such as your full name and telephone number when you call to place an order or make a reservation.
• Order Information: Details of the products you have ordered from us for delivery or pickup.

We do not collect any payment information directly on our website. We do not use cookies for tracking purposes on our website.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To fulfill and manage your orders and reservations: We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through telephone.
• To respond to user inquiries: We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

4. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We do not sell your personal information to third parties. If you place an order for delivery, your contact information and address may be shared with our third-party delivery partner for the sole purpose of fulfilling your order.

5. How We Keep Your Information Safe

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

6. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

7. How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may call us at +91 22345 52233.